In the category (l)users with nothing better to do than to annoy a mail administrator with stupid problems:

Mail is supposed to be in your trash bin for 48 hours before being automatically deleted for good. This gentlemen had his template upgraded recently and insists there now is a persistent problem where his mail is deleted for good earlier than 48 hours. Nao, during a template upgrade it does this once ‘empty the trash bin’ but that was communicado beforehand. (l)user on the other hand, finds mail automagically disappearing all the time now.

There are two settings you can manipulate. One is whether to use the 48 hr option or not, the other on what to do with mail that hasn’t been deleted in the grace period. If you haven’t touched either of these, ies OK. I’ve checked this with him.

(l)user continues to nag nag, like a five year old kid giving me buttache.

“Do you have an explanation for this?”.

I retyped that mail 5 times. But what I really wanted to say was: “(l)user-kun, the correct question is: do I want to have an explanation for this?“ 

I told him there’s 8 people delegated to his inbox and that some of them have deletion rights. That means they also can deletes the trash before the grace period. Told him I had placed a mail in his trash can and was going to see if that one remains. If not, I would remove all of the people he delegated with deletion rights. And if that didn’t work….

No, I did not write him back I was going to remove his ability to remove mail because I wasn’t sure if he’d appreciate that joke.

And what do I notice, as soon as I send him this – his trash can gets emptied again.

I’m keeping an eye on this (l)user and his delegated (l)user friends.

Another such great (l)user question: “But why does it do that?”

(l)user-kun, you have comprende niente of teh binaries if you’re asking yourself that question when an error appears in software. You click it away and you check. If the crap didn’t work the first time, do it a second time. If the crap still doesn’t work, for gods sakes remember what you were doing before sending the mail admin a random error message to which the only first response can be: “WHAT THE HELL WERE YOU DOING?”.

Should I make a horary out of that question for (l)user? Might be interesting. Hear Yee, astrology, “why does (l)user keep forgetting what she does when she gets the error message?”

OR

“How strange, now it does work… But why did it do that?”

MY FACE when that one appears: